Digital Banking: Sales & Service Consultant

Lesaka Technologies; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services company located in Pretoria is seeking an individual with strong customer engagement skills to ensure sales and service excellence. Ideal candidates must have at least an NQF 4 qualification, with a focus on compliance and regulatory standards. This position requires experience in addressing client needs and efficiently resolving queries. The successful applicant will demonstrate integrity and the ability to optimize customer interactions, contributing to ongoing sales and service retention efforts.

Qualifications

• Minimum qualification includes NQF 4 qualification.
• Preferred qualifications are relevant NQF 5 qualifications as prescribed by the Financial Services Board.
• Regulatory exam qualification is required for this role.
• A business diploma or higher certificate at NQF level 6 is preferred.
• Must be computer literate in Microsoft Office.

Responsibilities

• Lead the conversion of identified leads into successful sales.
• Ensure compliance with all relevant regulations and guidelines.
• Educate customers on digital channels.
• Resolve customer queries efficiently.
• Achieve targets to retain customers.

Skills

Customer engagement

Regulatory compliance

Sales target achievement

Teamwork

Problem-solving

Education

NQF 4 Qualification

Relevant NQF 5 qualification

Business Diploma or Higher Certificate at NQF level 6

Regulatory Exam qualification

Tools

Microsoft Office

Job description

A financial services company located in Pretoria is seeking an individual with strong customer engagement skills to ensure sales and service excellence. Ideal candidates must have at least an NQF 4 qualification, with a focus on compliance and regulatory standards. This position requires experience in addressing client needs and efficiently resolving queries. The successful applicant will demonstrate integrity and the ability to optimize customer interactions, contributing to ongoing sales and service retention efforts.