Digital Banking & Client Service Specialist

nedbank; Oudtshoorn; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A prominent financial institution in Oudtshoorn is seeking a client service professional to educate clients on digital solutions and manage cash transactions. This role involves direct client engagement, resolving service issues, and maintaining compliance with security protocols. Candidates should possess a diploma and have 1-2 years of experience in a retail or banking environment. Strong customer service, technology skills, and relationship management capabilities are essential for success in this position.

Qualifications

• 1 - 2 years experience in Retail/Banking Client Service.
• Experience in cash handling and technology support.
• Foreign experience where applicable.

Responsibilities

• Educate clients about digital and self-service solutions.
• Process cash transactions and manage cash fulfillment.
• Assist clients in resolving issues with online services.

Skills

Customer service principles

Relationship management

Technology Savvy

Stress Tolerance

1st Line Problem Resolution

Education

Diploma

Higher Certificate in Banking Services - NQF5

Job description

A prominent financial institution in Oudtshoorn is seeking a client service professional to educate clients on digital solutions and manage cash transactions. This role involves direct client engagement, resolving service issues, and maintaining compliance with security protocols. Candidates should possess a diploma and have 1-2 years of experience in a retail or banking environment. Strong customer service, technology skills, and relationship management capabilities are essential for success in this position.