Desktop Support Technician

NTT Data; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology services company is seeking a Desktop Support Technician to assist with the rollout of the latest Windows operating system. The role includes swapping out laptops, providing IT support to employees, troubleshooting issues, and maintaining records during the deployment process. The ideal candidate will have a degree in IT, relevant certifications, and experience in desktop support. Strong communication and problem-solving skills are essential. This position offers a dynamic office environment and the potential for after-hours work during the rollout.

Qualifications

• Certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.
• Previous experience in desktop support or similar role is preferred.
• Experience with Windows operating systems and IT rollouts is desirable.

Responsibilities

• Assist in deploying Windows OS across the organization.
• Facilitate laptop exchanges with upgraded Windows OS.
• Ensure data integrity during device swaps.
• Provide first-level IT support during the rollout process.
• Troubleshoot hardware, software, and network issues.
• Communicate effectively with stakeholders.
• Document procedures and maintain records.
• Track project progress and escalate issues as necessary.

Skills

Proficiency in Windows OS

Microsoft Office Suite

Common IT troubleshooting tools

Knowledge of network configurations

Cybersecurity principles

Verbal and written communication skills

Analytical skills

Problem-solving skills

Ability to work under pressure

Customer-centric approach

Education

Degree or diploma in Information Technology or Computer Science

Tools

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

Job description

About the job Desktop Support Technician

Responsibilities

• Windows Upgrade Rollout: Assist in the deployment of the latest Windows operating system across the organization. This includes preparing, configuring, and deploying new laptops.
• Swapping Out Laptops: Facilitate the exchange process of old laptops with new ones equipped with the upgraded Windows OS.
• Ensure data migration and integrity during the swap.
• Provide first-level IT support to employees during and after the rollout process.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Stakeholder Engagement: Communicate effectively with stakeholders to ensure they are informed and comfortable with the changes.
• Provide training and support as needed.
• Maintain accurate records of deployed systems, configurations, and support requests.
• Document procedures and FAQs to aid the support team.
• Track progress and provide regular updates to project managers.
• Identify and escalate any issues that could affect the project timeline or quality.

Qualifications

• A degree or diploma in Information Technology, Computer Science, or a related field is preferred.
• Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
• Previous experience in desktop support or a similar role.
• Experience with Windows operating systems and IT rollouts is highly desirable.

Skills

• Proficiency in Windows OS, Microsoft Office Suite, and common IT troubleshooting tools.
• Knowledge of network configurations and cybersecurity principles is a plus.
• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Excellent analytical and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• A customer-centric approach with a focus on delivering high-quality service and support.

Working Conditions

• This role will be based in an office environment with possible on-site visits to different locations within the organization.
• Ability to lift and move computer equipment as needed.
• Standard office hours with possible requirements for after-hours or weekend work during the rollout phase.