Deputy General Manager - Safari Lodge

Zeebra Junction Specialist Recruitment; Makhanda; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading Safari Lodge in the Eastern Cape is seeking a Deputy General Manager to enhance their team's service standards. The ideal candidate will have extensive experience in hospitality management, demonstrating strong leadership and communication skills. Responsibilities include training staff, managing guest relations, and ensuring the lodge's maintenance and housekeeping excellence. This is a live-in position offering a competitive salary, with meals and uniform provided.

Benefits

Very Competitive Salary

Live-in position with meals and uniform

7 days off per month

Qualifications

• A minimum of 4 years of work experience in a 5-star hotel or lodge.
• Exceptional English and a second language preferred.
• Drivers License - with PDP preferable.

Responsibilities

• Ensure company policy and procedure is carried out effectively.
• Train lodge staff according to company standards.
• Manage guest relations and maintain high standards of service.

Skills

Exceptional Food and Beverage knowledge

Excellent management ability

Strong communication skills

Good computer literacy

Ability to work in a cooperative manner

Attention to detail

Financial management ability

Guest liaison skills

Education

Tertiary Qualification in Hospitality Management or similar

Tools

Easipos

Procure

Protel

Job description

Overview

My Client a well known 5 Star Safari Lodge in the Eastern Cape is urgently recruiting for a Deputy General Manager to join their well established team of professionals.

Remuneration Structure

• Very Competitive Salary - negotiable based on experience
• Single status only - Live in position with meals and uniform supplied
• 7 days off per month

Requirements

• Tertiary Qualification in Hospitality Management / Hotel Management or similar
• A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized
  five star hotel or world class lodge, as an assistant manager
• Exceptional Food and Beverage knowledge
• Financial management ability
• A hardworking, co-operative manner
• High standards of service excellence and a passion for the industry
• Attention to detail
• Exceptional English and a second language would be preferable
• Good computer literacy
• Excellent management ability and communication skills
• A clear understanding of basic labour law and disciplinary procedures
• A developmental approach to staff
• Assertiveness, patience and good organizational skills
• Understanding of housekeeping and maintenance procedures
• An awareness of developments within the food and lodge industries, as well as international trends in hospitality
• Computer literate. Easipos, Procure, Protel knowledge advantageous.
• Drivers License - with PDP preferable
• Health and Safety Rep would be an advantage

Responsibilities and Key Outputs

• Able to add value to the team by ensuring that company policy and procedure is carried out and by bringing a very solid service ethic to the Establishment
• Have a clear understanding of the workings of a lodge, strong communication skills and work well within and between the various departments
• Excellent Guest liaison skills a must in dealing with our guests demands
• Management and training of the lodge staff in line with the Company Standard of Excellence
• Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained
• Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded
• Effective financial management through the administration of orders and effective stock control
• Effective communication and maintenance of lodge relations
• Management of the night porters (SL)

Please note that only candidates that have been shortlisted for interview will be contacted