Deputy General Manager

The Capital Hotels, Apartments & Resorts; Gqeberha; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading hospitality group in Gqeberha is seeking a Head of Department to oversee profitable property operations and deliver exceptional service. The role requires 2-3 years of leadership experience in a 4 or 5-star hotel, strong problem-solving skills, and a thorough understanding of hotel operations. Ideal candidates will have a hotel management diploma and experience with management software. Relocation expenses are the candidate's responsibility if they live outside the city.

Qualifications

• 2-3 years of previous Head of Department experience in a 4* or 5* property.
• Experience in Rooms Division Management or Deputy General Manager.
• Good understanding of full hotel operations including revenue management.

Responsibilities

• Oversee all aspects of property management to ensure profitability.
• Maximize financial performance and guest satisfaction.
• Lead staff development and ensure effective service delivery.

Skills

Problem-solving

Teamwork

Effective communication

Leadership

Attention to detail

Interpersonal skills

Proactive approach

Education

Matric

Hotel Management Diploma or equivalent

Qualifications in Business, Finance, Management or Economics

Tools

Hotel management software

Point of Sale software

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.

Description

To take full and sole responsibility for the profitable operation of the property, including the employees, and effective and efficient services to all guests by overseeing all aspects of the Management of the Property in accordance with the SOP’s, including maximization of financial performance, guest satisfaction and staff development.

Minimum Requirements

• Matric
• Hotel Management Diploma or equivalent essential
• Qualification in Business, Finance, Management or Economics beneficial
• Hands on Problem Solving approach and the ability to remain calm under pressure
• 2 - 3 Years previous Head of Department experience of 4* or 5* Property
• Previous Rooms Division Management experience or Deputy General Manager required
• Good understanding of Full Hotel operation including Revenue Management
• Experience in Hotel management software and Point of sale software
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spokenTeam Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.