Deputy General Manager

Kendrick Recruitment; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading luxury hotel recruiter is seeking an experienced Deputy General Manager for a prestigious hotel in Cape Town. This senior role involves overseeing daily operations and driving operational excellence to ensure remarkable guest experiences across all departments. The ideal candidate will have over 10 years of senior hotel leadership experience in luxury settings, demonstrating strong financial acumen and exceptional communication skills. This is a unique opportunity to impact the operational and strategic success of a prestigious venue.

Qualifications

• Minimum 10 years of senior hotel leadership experience in luxury settings.
• Proven ability in managing various hotel operations.
• Exceptional leadership and relationship-building skills.

Responsibilities

• Oversee daily hotel operations and ensure exceptional guest experiences.
• Drive operational strategies in alignment with the hotel's luxury positioning.
• Monitor performance metrics to identify improvement opportunities.

Skills

Leadership

Operational Excellence

Financial Acumen

Guest Experience Management

Communication

Negotiation Skills

Education

Bachelor's Degree in Hospitality Management

Postgraduate qualification or executive management certification

Tools

Opera PMS

Micros

Job description

Deputy General Manager Luxury Hotel Bantry Bay

Kendrick Recruitment is seeking an experienced and strategic Deputy General Manager to join a prestigious luxury hotel in Bantry Bay. Reporting directly to the General Manager this senior leadership role will oversee day-to-day hotel operations, drive operational excellence, and ensure an exceptional guest experience across all departments.

Key Responsibilities

• Partner with the General Manager to execute the hotel's strategic vision, business objectives, and performance targets.
• Oversee daily operations across Rooms, Food & Beverage, Housekeeping, Spa, Guest Experience, Security, and Engineering.
• Lead operational strategies that support the hotel's luxury positioning and revenue growth.
• Review departmental performance metrics to identify efficiency and service improvement opportunities.
• Ensure seamless interdepartmental collaboration and communication.
• Act as liaison between the General Manager and Heads of Department to translate strategy into actionable plans.
• Drive continuous improvement through benchmarking, innovation, and best practices.
• Champion a culture of service excellence and personalised guest experiences.
• Monitor guest feedback and implement proactive solutions to improve satisfaction.
• Maintain strong relationships with key guests, partners, and stakeholders.
• Oversee complaint resolution ensuring timely and effective handling of issues.
• Provide leadership coaching and direction to all Heads of Department.
• Support succession planning, performance management, and talent development initiatives.
• Lead departmental meetings and daily briefings promoting collaboration and accountability.
• Uphold a workplace culture valuing diversity, respect, and teamwork.
• Oversee recruitment, selection, and onboarding of key management positions.
• Recognise and reward employee performance that reflects service excellence.
• Support the General Manager and Financial Controller in budget preparation, forecasting, and cost control.
• Monitor revenue performance, payroll costs, and departmental expenses.
• Identify operational cost‑saving opportunities without compromising quality or guest experience.
• Analyse financial and operational trends to improve performance and profitability.
• Oversee maintenance, safety, and hygiene standards across the property.
• Ensure operational compliance with brand standards, health, safety, and hygiene regulations.
• Lead audits, inspections, and compliance reviews.
• Monitor service delivery metrics to ensure continuous improvement.
• Maintain awareness of hospitality legislation including labour, liquor, and health regulations.
• Lead risk management initiatives including fire safety and security procedures.
• Ensure all guest journey touchpoints reflect luxury service standards.
• Collaborate with Marketing and Sales to enhance brand image and community engagement.

Qualifications and Experience

• Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or related field (essential).
• Postgraduate qualification or executive management certification (advantageous).
• Minimum 10 years senior hotel leadership experience, including at least 35 years as an Assistant General Manager, Deputy General Manager, Operational Manager, or Hotel Manager in a luxury or five‑star environment.
• Proven ability to oversee Rooms, Food & Beverage, Housekeeping, Spa, Guest Experience, Security, and Engineering.
• Strong financial acumen with experience in P&L management, forecasting, and profitability delivery.
• Knowledge of hotel systems (Opera PMS, Micros) is preferred.
• Exceptional leadership, communication, negotiation, and relationship‑building skills.
• In‑depth understanding of the Cape Town hospitality market and commercial insight.

Salary

Negotiable depending on experience.

This role offers a unique opportunity for a seasoned hospitality professional to play a pivotal role in the operational and strategic success of a prestigious luxury hotel in Bantry Bay.