Delivery Channel Manager

Southcaperecruitment; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading delivery services company in Midrand is looking for a savvy Delivery Channel Manager to oversee food and product delivery operations. You will coordinate between restaurants and third-party platforms like Mr D and Uber Eats, aiming to improve delivery efficiency and customer satisfaction. The ideal candidate has 3 years in logistics or food delivery, strong analytical skills, and a passion for optimizing operations.

Qualifications

• 3 years experience in logistics or food delivery.
• Solid understanding of delivery tech platforms.
• Ability to work under pressure and manage tight turnarounds.

Responsibilities

• Oversee daily management of delivery channels.
• Track performance metrics and provide reports.
• Lead and train delivery drivers and support staff.

Skills

Strong communication and coordination skills

Analytical mindset

Proficient in Excel / Google Sheets

Project Management Methodology

Tools

Delivery management software

POS / inventory systems

Job description

Delivery Channel Manager Midrand Gauteng

Salary : R40K (negotiable)

Were looking for a savvy results-driven Delivery Channel Manager to oversee and optimise our food and product delivery operations. Youll be the key link between our restaurants internal dispatch teams and third-party platforms like Mr D Takealot and Uber Eats. Your mission Deliver smooth efficient operations boost customer satisfaction and scale delivery performance across all channels.

Key Responsibilities - Duties include but not limited to :

• Oversee day-to-day management of all delivery channels internal drivers restaurant deliveries and 3rd-party platforms.
• Monitor order flow dispatch times and delivery KPIs to ensure on-time delivery and order accuracy.
• Coordinate with kitchen warehouse and packaging teams to streamline prep-to-delivery workflows.

Third-Party Platform Integration & Oversight

Manage relationships and SLAs with delivery partners like Mr D Takealot Uber Eats and others.

Ensure product / menu / catalogue updates are accurate and promotions are live across all platforms.

Handle onboarding and operational troubleshooting for all third-party vendor portals.

Performance & Data Analytics

Track channel-specific performance metrics : delivery times cancellations ratings and customer feedback.

Provide actionable insights and weekly reports to drive improvements and resolve bottlenecks.

Strategic Planning & Growth

Identify and implement opportunities to expand and improve delivery offerings and geographic reach.

Contribute to pricing strategies delivery fees and campaign planning with marketing and finance teams.

Innovate and test new delivery methods (bike vs car scheduled vs instant etc.) for efficiency.

Team Management & Coordination

Lead train and motivate delivery drivers and support staff.

Implement shift planning route optimisation and real-time issue resolution.

Foster a service-first customer-obsessed team culture.

Key Requirements

3 years experience in logistics food delivery e-commerce or a related operations role.

Solid understanding of delivery tech platforms and apps (Mr D Uber Eats Takealot etc.)

Strong communication and coordination skills must love spinning plates!

Analytical mindset with ability to interpret data and make quick smart decisions.

Proficient in Excel / Google Sheets delivery dashboards and POS / inventory systems.

Ability to work under pressure manage tight turnarounds and keep your cool.

Own transport a plus for site visits and shift-based availability.

Nice to Have

Experience in restaurant or food tech operations.

Background in last-mile logistics.

Familiarity with route planning tools or delivery management software.

Flair for problem-solving and streamlining chaotic environments.

Key Requirements

3 years experience in logistics food delivery e-commerce or a related operations role.

Solid understanding of delivery tech platforms and apps (Mr D Uber Eats Takealot etc.)

Strong communication and coordination skills must love spinning plates!

Analytical mindset with ability to interpret data and make quick smart decisions.

Proficient in Excel / Google Sheets delivery dashboards and POS / inventory systems.

Ability to work under pressure manage tight turnarounds and keep your cool.

Own transport a plus for site visits and shift-based availability.

Nice to Have

Experience in restaurant or food tech operations.

Background in last-mile logistics.

Familiarity with route planning tools or delivery management software.

Flair for problem-solving and streamlining chaotic environments.

Required Experience :

Manager

Key Skills

Project Management Methodology,Kanban,Project / Program Management,Agile,Waterfall,Project Leadership,Application Development,Project Management,Scrum,Microsoft Project,SDLC,Project Implementation

Employment Type : Full-Time

Experience : years

Vacancy : 1