Debriefer (Contract position) - KZN

Boardroom Appointments; Monkeyland KZN; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A logistics company in KwaZulu-Natal seeks a Debriefer for a 6-month contract. The role involves daily debriefing of collections and deliveries, ensuring documentation integrity, and effective communication with team members. The ideal candidate must have Matric and demonstrate the ability to work under pressure and identify discrepancies. This position is crucial for maintaining operational standards and customer satisfaction.

Qualifications

• Matric qualification is required.
• Capability to identify discrepancies in documentation.
• Effective stock checking is essential.

Responsibilities

• Ensure collection and delivery inconsistencies are reported.
• Check quality and documentation for all deliveries.
• Maintain communication with team members and management.

Skills

Matric

Ability to identify discrepancies

Ability to check stock and documentation

Self-motivated

Work well under pressure

Good communication skills

Job description

About the job Debriefer (Contract position) - KZN

6 Months Contract

Job purpose:

To ensure all collections and deliveries are debriefed every day.

• Matric
• Ability to identify discrepancies
• Ability to check stock and documentation
• Ability to read stock labels
• Self-motivated
• Work well under pressure
• Good communication skills both externally and internally

COLLECTION DEBRIEF

• All actions performed by the driver are to balance against the Adhoc requests and daily collections requests;
• Adhoc requests should be specified against the collections request and driver route allocation
• The Daily collections should be confirmed against the daily collections manifest.
• Any missed collection must be reported and escalated to the relevant management for immediate action.
• CSD must be informed to alert the customer and give information pertaining to action taken to rectify the failure.
• All quality aspects of the waybill and documentation must be checked.
• All parcels must be accepted after checking packaging and documentation.
• Report any discrepancies to local management to escalate if necessary.
• Accepted items must be prepared for dispatch via network.
• All documentation or waybills are to be scanned for record purposes.
• Attach all billing copies of waybills to collection manifest and hand over all documentation to the billing department on a handover manifest. Once handed over, confirm receipt thereof with the billing department via e-mail.

DELIVERY DEBRIEF

• Capture all PODs on system for record purposes.
• All incoming documentation must be scanned after quality check.
• Attach PODs to delivery manifest and forward manifest to the Billing Department on a handover manifest. Once handed over, confirm receipt thereof with Billing Department via e-mail.
• Return parcels must be captured, stating the reason returned using the reason codes
• Inform Call Centre of failures in an effort to contact customer.
• All items must be secured for alternative action.

GENERAL

• Communications between staff is vital in the ops department.
• Ensure that the house keeping standards are of high standard at all times
• Consider the POPI Act with regards to paperwork on desks, etc.