Dealership Finance and Insurance Consultant

AUTO24; Roodepoort; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading automotive firm in Roodepoort seeks an experienced professional for customer service and finance roles. Candidates must have at least 3 years in the automotive retail or banking sectors, a deep understanding of vehicle legislation, and strong customer service skills. The role offers a fixed salary along with performance-based commissions and opportunities for career advancement.

Benefits

Fixed salary plus performance-based commissions

Clear path for career advancement

Regular training to enhance skills

Team-focused work environment

Qualifications

• 3 years’ experience in a similar role with customer service focus.
• Up-to-date knowledge of vehicle legislation and dealership policies.
• Understanding of the compliance governing the retail industry.

Responsibilities

• Provide operational support related to finance and insurance activities.
• Educate customers on products for retention and revenue increase.
• Conduct financial needs analyses for clients.

Skills

Customer service management

Sales management

Knowledge of vehicle legislation

Financial needs analysis

Education

Grade 12 / Matric

Relevant diploma

Credit Management Diploma

NCA, CRA, FAIS, FICA knowledge

Job description

Purpose

This is a key role that provides support to the Auto24 network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

Requirements

• Deliver on agreed performance targets according to budget & sales targets.
• Maximize second gross profit.
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
• Provide specialized need analysis & financial and insurance advice and support to clients.
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
• Grade 12 / Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
• Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
• Customer service and sale management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the NCA, CRA, FAIS, FICA.
• Accredited by the FSP and mandated to perform NCA functions
• Possess the relevant Continuous Professional Development points within the stipulated time-frames
• Driver's License
• Proven dealership experience is ESSENTIAL

Benefits

• Fixed salary plus performance-based commissions.
• Clear path for career advancement within the company.
• Regular training to enhance skills and stay competitive in the market.
• A vibrant, team-focused work environment with a culture of success.