Cybersecurity Saas : Senior Customer Success Manager (Midmarket)

Crane Venture Partners; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading cybersecurity firm is seeking an experienced Customer Success Manager to manage a midmarket customer portfolio. You will drive product adoption and ensure customers meet their security goals. Candidates should have B2B SaaS experience and a cybersecurity background, focusing on metrics such as GRR and NRR. This role offers an attractive compensation package and unlimited holiday allowance.

Benefits

Attractive compensation package

Unlimited holiday allowance

Qualifications

• Proven experience in B2B SaaS environments.
• Background in cybersecurity is essential.
• Strong analytical skills to focus on metrics like GRR and NRR.

Responsibilities

• Own and manage a midmarket customer portfolio.
• Drive adoption and expansion of products.
• Ensure customers achieve their security objectives.

Skills

B2B SaaS experience

Cybersecurity knowledge

Focus on metrics like GRR and NRR

Job description

A leading cybersecurity firm in South Africa is seeking an experienced Customer Success Manager to own and grow a midmarket customer portfolio.

You will drive adoption and expansion while ensuring customers achieve their security objectives.

This role includes managing customer accounts and developing strategies for success.

Candidates should have B2B SaaS experience and come from a cybersecurity background, with a strong focus on metrics like GRR and NRR.

An attractive compensation package and unlimited holiday allowance are included.