Customer Support Specialist – Remote & In-Office

Dsl Telecom; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A prominent telecommunications company is seeking a Customer Service Agent located in Durban, South Africa. The ideal candidate will have 1-3 years of customer support experience and strong interpersonal skills. Duties include managing inbound and outbound calls as well as efficiently addressing customer inquiries. The position requires full-time presence in the office, but occasional remote work is available, making it an exciting opportunity for growth in the telecom sector.

Qualifications

• 1-3 years of customer support experience.
• Strong interpersonal skills.
• Ability to solve inquiries efficiently.

Responsibilities

• Manage inbound and outbound calls.
• Identify customer needs.
• Provide suitable solutions.

Skills

Customer support experience

Tech-savvy

Interpersonal skills

Job description

A prominent telecommunications company located in Somerset West is seeking a Customer Service Agent to ensure excellent customer satisfaction by solving inquiries and issues efficiently. The ideal candidate will have 1-3 years of customer support experience, be tech-savvy, and possess strong interpersonal skills. This role involves managing inbound and outbound calls, identifying customer needs, and providing suitable solutions. Full-time presence in the office is required with occasional remote work available.