Customer Support Specialist

Catch Recruit; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic support services firm is looking for a driven individual to join their support team. This role focuses on providing exceptional client and employee technical support and managing multiple projects in a fast-paced environment. Ideal candidates will have strong communication skills and relevant qualifications. The position offers a competitive salary and a hybrid working model, allowing for both in-office and remote work.

Benefits

Competitive market salary

Employee Purchase schemes

Autonomous working environment

Qualifications

• Preferable qualifications in relevant fields.
• Outstanding communication and interpersonal skills.
• High energy and positive attitude.

Responsibilities

• Provide excellent client and employee technical support.
• Engage with internal stakeholders to resolve issues.
• Manage multiple high-impact projects.

Skills

Problem-solving

Communication

Interpersonal skills

Organizational skills

Affinity to technology

Education

PDM, PDBA grads, B Com Law / Accounting / Finance / Economics / equivalent

Tools

Zendesk

Job description

We are looking for a dynamic and driven individual to join our support team!

You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries.

Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes.

This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way.

A core part of our business is the operational team's understanding of global HR and payroll‑related technical matters.

We offer our services in over countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate.

There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

Role and Responsibilities

• Be responsible for all aspects relating to excellent client and employee technical support, including: Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them.
• Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base.
• Using a professional and client‑centric approach in resolving client and employee issues to ensure a positive experience.
• Continuously engage with the platform and various other business changes and features to remain up to date with the product.
• Ensuring that all allocated tickets are given adequate attention and focus.
• Handling multiple high‑impact projects simultaneously in a fast‑paced, rapidly changing environment.
• Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company's operational setup.

Skills and Experience

You have: Preferable qualifications.

• PDM, PDBA grads, B Com Law / Accounting / Finance / Economics / equivalent, Engineering / equivalent
• Excellent high school and university results
• Comfortable with ambiguity and complexity
• Efficient, creative and a strong problem solver
• Outstanding communication and interpersonal skills
• High energy, positive attitude, self‑starter
• Comfortable working under tight deadlines and pressure from end users
• Excellent ability to prioritize
• Strong organizational skills and attention to detail
• Affinity to technology (experience with and Zendesk advantageous)
• Customer support experience advantageous

Compensation and Benefits

Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company.

Hybrid Working

We offer you an autonomous environment to perform at your highest level; whether it’s in‑office or remote.

Values

Better Than Yesterday – We embrace challenges, question the status quo, and dedicate ourselves to continuous progress.

Impact Over Input – Making an impact is everyone’s role.

Obsession For Excellence – Excellence is earned.

We aim to achieve the extraordinary, and in our pursuit, we are relentless.

Application Process

• Introductory Call – meet our Talent team to discuss the opportunity and establish a great mutual fit for the role.
• Meet the Hiring Manager – a more in‑depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role.
• Case Study and Presentation – a chance to showcase your capabilities and how you like to work.
• Value Fit Interview – a final discussion with your future colleagues to align on expectations and set you up to succeed.

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