Customer Support Coordinator

RecruitMyMom; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A boutique décor and lifestyle brand in Cape Town is seeking a vibrant Customer Support Coordinator. The role involves managing customer interactions across various platforms and ensuring an exceptional shopping experience. Ideal candidates should have 2–3 years of experience in digital customer service, excellent communication skills, and the ability to multitask. Join a passionate team that values creativity and offers growth opportunities in a beautiful work environment.

Benefits

Creative work environment

Collaborative team culture

Growth opportunities

Qualifications

• 2–3 years of experience in digital customer service, ideally in e-commerce or retail.
• Strong attention to detail and ability to manage high volumes of enquiries.
• Experience interacting with customers in person and online.

Responsibilities

• Manage customer interactions across various platforms.
• Respond to product inquiries promptly and professionally.
• Assist in logging returns and resolving complaints.

Skills

Excellent communication skills

Problem-solving skills

Ability to multitask

Experience with digital platforms

Tools

Excel

Shopify

Social media platforms

Job description

Constantia, Cape Town, South Africa | Posted on 26/11/2025

An upmarket boutique décor and lifestyle brand is seeking a vibrant, people-focused Customer Support Coordinator to join their team. If you are passionate about beautiful spaces, love engaging with people, and thrive in a collaborative environment, this could be the perfect role for you.

As the primary point of contact for all customers, you will champion an exceptional shopping and after-sales experience. You’ll handle queries across multiple platforms, support online and in-store processes, and ensure customers feel valued and supported at every stage.

Key Responsibilities

• Manage customer interactions across email, live website chat, office WhatsApp line, social media channels, and in person.
• Respond to all product enquiries promptly and professionally.
• Assist customers with logging returns and exchanges.
• Resolve complaints with empathy and professionalism, escalating when necessary.
• Create customer invoices as required.
• Support customers with live order tracking by liaising with courier partners.
• Work closely with the warehouse fulfilment team to implement changes to orders, delivery details, or packaging requirements.
• Identify common themes in customer feedback and share consolidated insights with the team.
• Monitor and ensure synchronisation between two online sales platforms, confirming that all sales records are balanced.
• Liaise with the Accounts team to confirm that transactions are accurately recorded both online and in-store.

Requirements

• 2–3 years of experience in digital customer service, ideally within e-commerce or retail.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to multitask and manage high volumes of enquiries across multiple channels.
• Strong problem-solving abilities.
• Experience interacting with customers both in person and through digital platforms.
• Comfortable working with Excel, Shopify, social media platforms, and inventory systems.
• Full-day, office-based role in Constantia, Cape Town.
• Must have own laptop.

Creative, inspiring environment

You’ll work in a beautifully curated décor studio where design, craftsmanship, and creativity are part of the everyday experience.

Collaborative team culture

Join a small, passionate team that values learning, encourages new ideas, and supports one another.

Growth opportunities

As a fast-growing business, there is room to develop new skills, take on additional responsibilities, and grow your career within the brand.

Meaningful work

Your role directly contributes to creating joy for customers through beautiful products and memorable service.