Customer Support & Case Management Specialist

Profession Hub; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer support organization in South Africa is seeking a highly organized Assist Support Customer Agent. This role involves overseeing daily reports, case management, and customer escalations while ensuring data accuracy. Candidates should have a Matric Certificate, a minimum of 2 years in a support role, and strong analytical skills, particularly in Excel. The ideal fit is detail-oriented, proactive, and effective in communication. Experience in insurance or call centre environments is an advantage.

Qualifications

• Minimum 2 years experience in a support, admin, or case management role.
• Experience in call centre or short term insurance claims support is advantageous.

Responsibilities

• Oversee and monitor daily reports, case management processes, and customer escalations.
• Conduct various case management tasks and coordinate with service providers.
• Prepare and distribute daily SLA reports for clients and service providers.

Skills

Strong analytical and reporting skills

Excel proficiency

Exceptional organizational abilities

Proactive problem-solving

Effective communication

Education

Matric Certificate

Additional tertiary education

Job description

A leading customer support organization in South Africa is seeking a highly organized Assist Support Customer Agent. This role involves overseeing daily reports, case management, and customer escalations while ensuring data accuracy. Candidates should have a Matric Certificate, a minimum of 2 years in a support role, and strong analytical skills, particularly in Excel. The ideal fit is detail-oriented, proactive, and effective in communication. Experience in insurance or call centre environments is an advantage.