Customer Success Manager, Africa

S&P Global; Johannesburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading global provider of market insights is seeking a Customer Success Manager to engage proactively with clients, ensuring they derive maximum value from solutions. Responsibilities include onboarding, training, and maintaining relationships with key stakeholders. Candidates should have a degree and 3 years of relevant experience, with proficiency in Salesforce being a plus. This position offers a flexible working environment in Johannesburg or virtually.

Benefits

Health care coverage

Generous time off

Access to resources for continuous learning

Competitive pay and retirement planning

Qualifications

• 3 years of experience in customer success, account management, or similar role.
• Proficiency in tools like Salesforce is an advantage.
• Ability to manage multiple accounts and projects.

Responsibilities

• Engage proactively with customers to understand their needs.
• Onboard customers and conduct remote/in-person training sessions.
• Monitor customer usage data to identify further engagement opportunities.

Skills

Customer engagement

Strong communication skills

Account management

Proficiency in Salesforce

Education

Bachelors degree in business-related discipline

Tools

Salesforce

Gainsight

Job description

About the Role

Grade Level (for internal use): 10

Job Title: Customer Success Manager

Location: Virtual or Johannesburg

Team

You will be part of the EMEA Customer Excellence team at S&P Energy. Part of the wider Customer Experience team at S&P Energy the team focuses on value trust and delight: ensuring a smooth onboarding education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.

Responsibilities and Impact

• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
• Monitor customer usage data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
• Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
• Proactive Support: Anticipate customer challenges and address them before they escape.
• Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
• Promptly and accurately capture customer engagement activities in Salesforce.

Qualifications

• Bachelors degree in business-related discipline is preferred.
• 3 years of experience in customer success account management or a similar role.
• Proficiency in Gainsight, Salesforce or similar is an advantage.
• Industry knowledge (energy commodities finance) is an advantage.
• Strong communication skills both written and verbal.
• Proven ability to manage multiple accounts and projects simultaneously.
• Ability to travel to meet clients.

About S&P Global Commodity Insights

At S&P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value. We are a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition. S&P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE : SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution and financial wellness programs.
• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability please send an email to ... and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP202.1 - Middle Professional Tier I (EEO Job Group).

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