Customer Success Manager

MyCareerCraft; Gqeberha; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading recruitment service provider in Gqeberha is looking for an experienced Customer Success Manager to lead client onboarding and maintain long-lasting relationships. The ideal candidate must have at least 5 years in account management within a B2B environment, strong communication skills, and proficiency in CRM software like Salesforce and HubSpot. This position involves monitoring customer health metrics and collaborating closely with internal teams for a seamless customer experience.

Qualifications

• Minimum of 5 years in a customer success or account management role, preferably in B2B.

Responsibilities

• Lead client onboarding process, ensuring maximum value from products.
• Build and maintain strong, long-lasting client relationships.
• Monitor customer health metrics and identify upselling opportunities.
• Collaborate with Sales, Product, and Support teams for seamless experience.
• Gather customer feedback to influence product development.
• Provide regular updates on customer success metrics.

Skills

Strong communication

Problem-solving

Interpersonal skills

Proficiency in CRM software

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

Experience: Minimum of 5 years in a customer success or account management role, preferably within a B2B environment.

Education: Bachelor's degree in Business, Marketing, or a related field.

Skills: Strong communication, problem-solving, and interpersonal skills. Proficiency in CRM software (e.g., Salesforce, HubSpot).

Attributes: Self-motivated, results-driven, and able to work independently and as part of a team.

Key Responsibilities

Client Onboarding & Adoption: Lead the onboarding process for new clients, ensuring they understand and derive maximum value from our products and services.

Relationship Management: Build and maintain strong, long‑lasting client relationships, acting as the main point of contact for all customer needs.

Customer Retention & Growth: Monitor customer health metrics, proactively address issues, and identify opportunities for upselling and cross‑selling.

Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless customer experience.

Feedback Loop: Gather and relay customer feedback to internal teams to influence product development and service improvements.

Reporting: Provide regular updates and reports on customer success metrics and account status.

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