Customer Services Team Leader

Ithemba Recruitment- Sourcing Top Talent; Pinetown; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm seeks a Customer Services Team Leader in Pinetown, KwaZulu-Natal. This role involves managing a team of planners and sales coordinators while ensuring efficient production scheduling and customer service standards. The ideal candidate should have a minimum of 3 years in customer service, be proficient in SAP and advanced Excel, and possess strong interpersonal skills. This position offers a challenging environment for individuals committed to excellent service delivery.

Qualifications

• Minimum of 3 years customer service experience.
• Strong administration skills with analytical ability.
• Excellent interpersonal skills.

Responsibilities

• Manage planners, sales coordinators, and cash sales personnel.
• Issue weekly production schedules.
• Ensure accurate job delays and production planning.

Skills

Customer service experience

Computer Literate

SAP experience

Advanced excel

Administration skills

Interpersonal skills

Attention to detail

Job description

About the job Customer Services Team Leader

Key purpose:

To manage supervise planners, internal sales coordinators and cash sales personnel.

Duties and experience:

• Issue weekly production schedules for production requirements.
• Plans are up to date and always showing an accurate reflection of what is running.
• Plan reflects all job delays.
• Planning information prepared for review against actual production submitted by plants.
• Sending communication, when required, on priorities that should be loaded onto trucks if requested by relevant sales manager
• Ensuring that adequate buffer levels are always in place.
• Secure the necessary moulds before scheduling the new production run for the plants.
• Placing orders with external & internal suppliers and following up the execution of the order.
• Coordinating internal movement of stock
• All codes to be linked.
• Manage buy ins and pricing regarding satellites
• Enough buffer levels as per the planning system and history of sales.
• All plans are signed off and sent out timeously each week
• Customer orders captured correctly, and deliveries scheduled efficiently, back order up to date
• Receive sample requests from salespeople, delegate to the relevant planner and sample is sent by planner
• Weekly meetings with Supply Chain Executive
• Done on the first week of month
• Slow moving / Dead stock Report
• Monthly meeting to discuss action taken
• Codes loaded correctly
• Old codes removed

Qualifications and experience:

• Minimum of 3 years customer service experience
• Computer Literate
• SAP experience
• Advanced excel
• Strong administration skills with analytical ability
• Logical, systematic and organised approach
• Excellent interpersonal skills
• Assertive, enthusiastic and motivated
• Highly accurate and pays attention to detail
• Honest and reliable
• Flexible
• Team player
• High work standards and passionate about excellent service and quality