Customer Service / Virtual Assistant

VirtueStaff; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic staffing agency is seeking a proactive Customer Service / Virtual Assistant to join their remote team. The selected candidate will deliver exceptional customer support, assist with various administrative tasks, and contribute to social media management. Strong communication, problem-solving skills, and experience in customer service are essential. This is a fantastic opportunity for someone who thrives in a remote work environment and values teamwork.

Benefits

Work From Home

Performance Bonus

Qualifications

• Proven experience in customer service, virtual assistance, or a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills with a customer-first attitude.
• Ability to multitask and manage time efficiently in a remote setting.
• Familiarity with CRM systems and various digital communication tools.
• Highly organized and detail-oriented.
• Ability to work independently and as part of a team.
• Experience with social media platforms and digital marketing is a plus.

Responsibilities

• Deliver outstanding customer service by responding to inquiries via phone, email, and chat.
• Assist customers with their account-related questions, issues, and order processing.
• Perform administrative tasks such as data entry, appointment scheduling, and record maintenance.
• Document and track customer interactions and escalate unresolved issues.
• Collaborate with team members to refine customer service processes.
• Help with social media management and content updates.
• Provide feedback on customer service strategies and suggest improvements.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Time management

CRM systems familiarity

Social media proficiency

Job description

VirtueStaff is seeking a proactive and detail-oriented Customer Service / Virtual Assistant to join our dedicated team. In this role, you will be providing exceptional customer support while also assisting with various administrative tasks. If you are passionate about helping others and thrive in a remote work environment, we want you on our team!

Responsibilities

• Deliver outstanding customer service by responding to inquiries via phone, email, and chat
• Assist customers with their account-related questions, issues, and order processing
• Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records
• Document and track customer interactions and escalate unresolved issues as necessary
• Collaborate with team members to refine customer service processes and enhance overall client experience
• Help with social media management and content updates when required
• Provide feedback on customer service strategies and suggest improvements

• Proven experience in customer service, virtual assistance, or a similar role
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and a customer-first attitude
• Ability to multitask and manage time efficiently in a remote setting
• Familiarity with CRM systems and various digital communication tools
• Highly organized and detail-oriented
• Ability to work independently as well as part of a team
• Experience with social media platforms and digital marketing is a plus

• Work From Home
• Performance Bonus