Customer Service & Sales Specialist: Inbound/Outbound

Mass Markets; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO company in Cape Town is seeking proactive call center agents to manage inbound and outbound customer interactions. Candidates should have a National Senior Certificate and possess strong communication and problem-solving skills. The role offers extensive training and potential career growth in various areas such as management and training. Employees enjoy benefits such as health insurance, paid training, and a supportive work environment that encourages personal development.

Benefits

Annual Leave

Health Benefits

Paid Training

Career Growth

Positive Work Environment

Qualifications

• Must have a National Senior Certificate (NSC) or equivalent qualification.
• Excellent organizational, written, and oral communication skills required.
• Ability to type quickly (20+ words a minute).
• Basic knowledge of Microsoft Office Suite is a must.
• Must be customer service oriented with strong interpersonal skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Ensure first call resolution and problem-solving.
• Document customer claims accurately.
• Attend meetings and training sessions regularly.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving

Time management

Education

National Senior Certificate (NSC)

Tools

Microsoft Office Suite

Job description

A leading BPO company in Cape Town is seeking proactive call center agents to manage inbound and outbound customer interactions. Candidates should have a National Senior Certificate and possess strong communication and problem-solving skills. The role offers extensive training and potential career growth in various areas such as management and training. Employees enjoy benefits such as health insurance, paid training, and a supportive work environment that encourages personal development.