Customer Service & Sales Advisor

Capita; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading consulting firm in Cape Town is looking for a Customer Advisor to enhance customer relationships. The role involves responding to inquiries, handling escalated complaints, and generating sales through excellent service. Candidates must have experience in BPO and strong communication skills. The position offers a competitive remuneration package, performance bonuses, and opportunities for career development.

Benefits

Competitive remuneration package

Shift Allowance

Weekend Hero Bonus

Performance bonus of up to 20%

Free transport for evening shifts

Comprehensive product training

Employee Share Scheme after 24 months

Eligibility for scholarship program after 24 months

Qualifications

• 12 months international BPO customer service experience or 24 months Domestic Customer Service experience.
• Experience in sales through service.

Responsibilities

• Provide excellent customer service and deliver solutions that meet individual needs.
• Handle escalated customer queries with empathy.
• Identify vulnerable customers and adapt approach.
• Use product knowledge to solve problems.

Skills

Written and verbal English communication

Time Management

Active Listening

Sales acumen

Problem Solving

Adaptability

Customer-Centric Approach

Computer skills

Education

Grade 12 (Matric)

Job description

A leading consulting firm in Cape Town is looking for a Customer Advisor to enhance customer relationships. The role involves responding to inquiries, handling escalated complaints, and generating sales through excellent service. Candidates must have experience in BPO and strong communication skills. The position offers a competitive remuneration package, performance bonuses, and opportunities for career development.