Customer Service Representatives

TalentPop App; Pretoria; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic tech company is seeking Customer Service Representatives in South Africa. Join to support customers through various channels, ensuring high-quality service. Ideal candidates have at least one year of remote customer service experience, proficiency in English, and problem-solving skills. Enjoy perks like health insurance and performance-based incentives while working from home.

Benefits

Annual performance-based increases

Paid time off

Health and dental insurance or stipend

Holiday bonuses

Permanent work-from-home setup

Career advancement opportunities

Qualifications

• Proficiency in English (both written and verbal).
• At least 1 year of online/remote customer service experience.
• Experience with customer service tools is a plus.

Responsibilities

• Handle customer inquiries through various channels.
• Support customers with orders and product details.
• Provide high-quality responses reflecting service standards.

Skills

Proficiency in English

Problem-solving skills

Excellent communication skills

Adaptable mindset

Tools

Gorgias

Zendesk

Shopify

Job description

Overview

TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of online/remote customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed

When applying, use application code: CS

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!