Customer Service Representative Utilities

Foundever; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking a dedicated professional to handle customer-related queries. The successful candidate will focus on delivering excellent service, resolving issues related to gas and utilities, and maintaining a positive company image. An ideal applicant will possess strong communication and problem-solving skills, and have at least a high school diploma with additional experience preferred. Working hours are Monday to Friday, with medical insurance and transport provided for shifts ending late.

Benefits

Comprehensive medical insurance

Provident fund with contributions

Transport provided for late shifts

Free shuttle service from Cape Town CBD

Qualifications

• High school diploma or equivalent; additional customer service experience preferred.
• One or more years of call-center or customer service experience.

Responsibilities

• Handle inbound calls, emails, or chats promptly.
• Assist customers with inquiries and complaints.
• Provide accurate information about products and services.
• Log and update customer information on systems.
• Meet performance targets in call handling.
• Process and comply with standards for consistency.
• Escalate issues to senior staff when necessary.
• Work as part of a team to achieve goals.

Skills

Excellent verbal communication

Strong problem-solving skills

Ability to work under pressure

Computer literacy

Positive attitude

Team-oriented

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Job Description

To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.

Key Responsibilities

• Handle inbound calls, emails, or chats promptly and professionally.
• Assist customers with inquiries, complaints, billing queries, or technical issues.
• Provide accurate information about products, services, and company policies.
• Log and update customer information on company systems (CRM or database).
• Meet performance targets such as call handling time, customer satisfaction, and quality scores.
• Process and comply with standards to ensure consistency and accuracy.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Work as part of a team to achieve campaign and company goals.
• Participate in training and coaching sessions to improve skills and knowledge.

Skills and Competencies

• Excellent verbal and written communication skills.
• Strong listening and problem‑solving abilities.
• Ability to work under pressure and meet targets or deadlines.
• Computer literacy and familiarity with CRM or call‑centre systems.
• Positive attitude, empathy, and patience with customers.
• Team‑oriented with good time‑management skills.

Qualifications and Experience

• High school diploma or equivalent; additional customer service experience preferred.
• One or more years of call‑center or customer servicelin
• Familiarity with CRM or call‑centre systems.

Working Hours Details

• Working hours: Monday to Friday, 9:00 AM – 6:00 PM
• Comprehensive medical insurance fully paid by the company
• Provident fund with company contributions
• Transport provided for shifts finishing at 6 pm onward
• Free shuttle service available from Cape Town CBD (Arts Cape to Foundever Waterfront)

Apply Now

IF THIS REALLY INTEREST YOU ... we look forward to receiving your application!