Customer Service Representative - Polokwane

Tracker Connect Ltd; Polokwane; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading service provider in Polokwane is seeking a Customer Service Representative to assist Sales Consultants and maintain records. The ideal candidate must have a Matric certificate and at least 2 years of experience in an administrative role, preferably in logistics or tracking industries. Proficiency in MS Office and Outlook is required. The role involves providing exceptional customer service and handling all related sales support duties. This position offers the opportunity to enhance operations within the Polokwane Sales Support Department.

Qualifications

• Matric with at least 2 years' experience in an administrative role.
• Previous experience in logistics or tracking industries would be advantageous.
• Proficiency in MS Office and Outlook.

Responsibilities

• Assist Sales Consultants and Administrative Support.
• Process Sales Contracts and related information.
• Maintain region records and statistics reports.
• Follow up Leads and Queries.
• Provide excellent customer service to clients.

Skills

Customer service skills

Proficiency in MS Office

Communication skills

Education

Matric

Tools

MS Office

Outlook

Job description

Job title

Customer Service Representative - Polokwane

Location

Limpopo, Polokwane

Deadline

28th November

Introduction

TRACKER requires the services of a Representative: Customer Services for the Polokwane region. The successful candidate will be responsible for all related sales support duties for the Polokwane Sales Support Department.

Responsibilities

• Assist Sales Consultants and Administrative Support.
• Process Sales Contracts and related information.
• Maintain region records, statistics reports and activity reports.
• Follow up Leads and Queries.
• Liaise with all necessary Departments regarding scheduled fitments.
• Data Capturing.
• Perform general office administration and reception duties.
• Receive and administer incoming calls.
• Attend to, follow up and resolve client queries from dealers, brokers, fitment centres, corporate clients and head office.
• Provide excellent customer service to internal and external clients.
• Provide service within the region as well as to other departments, regions and staff within Tracker.
• Embrace service excellence.
• Assist with any other tasks or duties assigned by the Supervisor/Manager.
• Update all client profile details in the system (walk‑in or phone‑in).
• Follow up on loading of contracts from dealers, brokers and corporate clients.
• Provide weekly sales statistics to Sales Consultants.
• Ensure the lead source and pricing source is captured correctly.
• Provide service to both existing and prospective clients.
• Ensure both the Company and the Customer’s best interests are kept at heart.
• Provide insurance certificates.
• Liaise with dealers, brokers, fitment centres, corporates, sales staff at head office.

Minimum requirements

• Matric with at least 2 years' experience in an administrative role.
• Previous experience in logistics or tracking industries would be advantageous.
• Proficiency in MS Office and Outlook.