Customer Service Representative – Nights - Fixed Term Contract

TeleTech Holdings, Inc.; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global company in Cape Town is seeking a Customer Service Representative for night shifts. You will resolve customer issues and enhance their experience through voice, chat, or email interactions. This role requires no prior experience, just a high school diploma or equivalent. Benefits include professional development support and a healthy benefits package. Join a diverse team in a supportive and inclusive culture that values your contributions.

Benefits

Transportation provided

Professional development support

Health and wellness incentives

Qualifications

• No prior customer service experience required.
• Ability to recognize and apply product knowledge.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve issues.

Skills

Customer service experience

Computer experience

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nights working on‑site in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? You’ll resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 0 to 6 months of customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• Fixed term contract
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and for you to bring value to the table in your own unique way.