Customer Service Representative - Night Shifts & Weekends (Remote)

Ista Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A BPO company in Welkom is seeking a Customer Service Representative to assist U.S.-based clients in supporting nurses with an app-based scheduling platform. Candidates must have at least a year of experience in customer service, excellent communication skills, and the ability to work night shifts. This role focuses on problem-solving and requires a stable internet connection, along with power backup to ensure uninterrupted service during outages.

Qualifications

• At least 1 year of experience in a customer service or support role.
• Strong written English and typing speed.
• Confident computer skills and ability to learn new systems quickly.

Responsibilities

• Help nurses and care facilities use the app.
• Assist with account setup and shift bookings.
• Respond to urgent issues like last-minute cancellations.

Skills

Excellent communication skills (written and verbal)

Problem-solving ability

Tech-savvy

Empathy and patience

Attention to detail

Time management

Customer-first mindset

Team collaboration

Adaptability

Job description

Overview

ISTA Personnel Solutions SA is a dynamic and fast‑growing BPO company based in South Africa, specializing in providing top‑tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high‑quality service with precision, efficiency, and a personal touch. We are hiring! Our U.S.-based client connects nurses with shifts at various nursing homes (long‑term care facilities) through an app‑based scheduling platform. They are looking for a Customer Service Representative to provide support and resolve any issues that may arise.

Working Hours

• Night shift: 11:00 pm – 7:00 am (SA time)
• 5 shifts per week, including weekends (you will typically be off for 2 days during the week)
• You may be required to work one or two 12‑hour shifts over weekends on a rotational basis
• Total: 40 hours per week

Requirements

• Internet: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities

• Help nurses and care facilities use the app and answer any questions they have.
• Assist with account setup, shift bookings, and general support.
• Fix or report any problems users experience with the app.
• Respond to urgent issues like last‑minute cancellations.
• Communicate clearly via chat, email, or phone.
• Keep records of all support conversations.
• Work with the team to improve the user experience.

Qualifications

• At least 1 year of experience in a customer service or support role.
• Stable work history with consistent employment.
• Strong written English and typing speed.
• Must be comfortable working night shifts (11 pm–7 am SA time) and weekends.
• Confident computer skills and ability to learn new systems quickly.

Required Skills

• Excellent communication skills (written and verbal).
• Problem‑solving ability – quickly understand and resolve user issues.
• Tech‑savvy – comfortable using apps, online tools, and troubleshooting basic technical issues.
• Empathy and patience – especially when assisting nurses or clients in stressful situations.
• Attention to detail – accurately log support interactions and spot issues early.
• Time management – stay organized during night shifts and handle multiple tasks.
• Customer‑first mindset – always aiming to provide a helpful and positive experience.
• Team collaboration – share feedback and work with others to improve service.
• Adaptability – flexible in handling changing priorities or urgent situations.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Job metadata

• Seniority level: Mid‑Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting
• Reference: #J‑*****‑Ljbffr