Customer Service Representative - Cape Town

Prosperity Placements; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading company in Cape Town is seeking a Customer Service Specialist with experience in the Printing or Advertising Agency sectors. You will provide efficient client support, manage workflows, and ensure exceptional service delivery. Candidates should possess a Matric and preferably a degree. A minimum of three years of experience in a similar role is required, alongside excellent communication and organizational skills. The role is on-site, requiring Cape Town residency.

Qualifications

• Minimum 3 years’ experience in a Customer Service or Production role.
• Experience in a Printing or Advertising Agency environment.
• Must be a South African citizen and based in Cape Town.

Responsibilities

• Develop strong customer relationships.
• Provide administrative support to the Accounts Executive.
• Manage customer expectations and follow through on inquiries.
• Coordinate end-to-end campaign and project execution.

Skills

Strong business acumen

Excellent analytical skills

Strong project management ability

Strong communication skills

Organizational skills

Leadership potential

Education

Matric

Degree or Diploma

Tools

Microsoft Excel

Microsoft Word

Job description

SUMMARY

Calling all Service Specialists with Ad Agency or with a Printing background

POSITION INFO

My client, a leading and well-known company based in Cape Town requires a competent Customer Service Specialist with experience in the Printing or Agency Industry.

We are seeking a proactive and detail-oriented Customer Service Representative to provide efficient administrative and client support to the Accounts Executive and production teams. The ideal candidate will understand customer needs, manage end-to-end job workflows, coordinate projects, and ensure exceptional service delivery.

You must have experience in an Agency or Printing environment.

Competencies, Qualifications & Requirements

Qualifications

• Matric (Essential)
• Degree or Diploma (Highly advantageous)

Experience

• Minimum 3 years’ experience in a similar Customer Service / Production / Client Service role
• Background in Printing or Advertising Agency operations is required
• South African Citizens only
• Must be Criminal Clear (background checks may be conducted)
• Must be Cape Town based

Skills & Knowledge

• Strong business acumen with a cost-control and profit-driven mindset
• Excellent analytical and problem-solving skills
• Office administration background is advantageous
• Ability to manage suppliers, workloads, and deadlines
• Strong project management ability
• Able to interpret client needs and provide practical solutions
• Strong communicator with excellent people skills.
• Structured, detail-oriented, creative, and precise.
• Results-driven and achievement-oriented.
• Self-motivated, confident, resilient, and mature.
• Strong decision-making and dispute resolution skills.
• Team player with leadership potential.
• Highly organised and deadline driven.

Computer Skills

• Basic proficiency in Microsoft Excel and Word.
• Ability to learn and work within internal systems

Key Responsibilities

• Develop strong internal and external customer relationships.
• Receive and respond to customer enquiries professionally via phone, email, or in person.
• Provide product and service information aligned with organisational standards.
• Act as a key communication link between clients and internal teams.
• Manage customer expectations and ensure consistent follow-through.
• Provide administrative support to the Accounts Executive.
• Handle account-related admin including debtors management.
• Assist with daily financial functions including invoicing and reporting.
• Maintain accurate documentation and workflow records.
• Receive written job specifications from clients for quoting.
• Brief jobs to the Senior Estimator.
• Ensure quotes are completed and sent to clients within 24 hours.
• Follow up on quote approvals and accuracy.
• Assist production with work ticket creation and daily status reports.
• Manage changes to work briefs and ensure information flow is accurate.

4. Order Processing

• Process customer purchase orders.
• Validate specs and pricing against approved quotes.
• Request revised purchase orders where necessary.
• Create jobs in the internal system and generate accurate work tickets.

5. Monitoring, Tracking & Delivery

• Track job progress across Sales, Estimating, Production Planning, QA, Production (Litho, Silkscreen, Die-cutting, Handwork), and Despatch.
• Follow up on despatch and delivery of jobs and keep clients informed.

6. Proofing & Quality Control

• Send proofs to clients for approval and follow up on their return.
• Approve and sign off samples and proofs when required.
• Ensure quality control of service levels, products, and project execution.

7. Project Coordination

• Coordinate end-to-end campaign and project execution.
• Liaise between client, account managers, production, and installation teams.
• Review deliverables and ensure timelines are met.

This role works closely with Account Executives, production teams, estimating, despatch, and quality assurance within a fast-paced printing/agency environment.

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