Customer Service Person

Greys Personnel; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A staffing agency is seeking a Customer Service Consultant in Cape Town North. The ideal candidate will possess solid communication skills in both Afrikaans and English, along with a minimum of 2 years' call centre experience. Responsibilities include providing exceptional customer support, handling queries, and performing administrative duties. This role offers a salary of R16,000 - R18,000 per month and includes benefits such as Death & Disability Cover.

Benefits

Death & Disability Cover

Qualifications

• At least 2 years’ experience in a call centre / customer support environment.
• Own reliable transport and preferably reside in the Northern Suburbs.
• Ability to remain calm and objective under pressure.

Responsibilities

• Provide professional and exceptional support to internal and external customers.
• Advise and educate customers on company procedures for product models.
• Handle monthly account queries via telephone and chatbot.

Skills

Professional communication skills in Afrikaans

Professional communication skills in English

Strong administration skills

Organising skills

Problem-solving skills

Time management skills

Education

Grade 12

Tools

MS Outlook

MS Excel

MS Word

Internet

Job description

Overview

Our client is seeking a Customer Service Consultant for their team in Cape Town North.

Position Information

Location: Cape Town Northern Suburbs

Requirements

• Grade 12
• At least 2 years’ experience in a call centre / customer support environment
• Computer literate – MS Outlook / Excel / Word & Internet
• Professional communication skills in both Afrikaans and English
• Formal business writing
• Own reliable transport and preferably reside in the Northern Suburbs

About / Responsibilities

• You will need strong administration, organising, problem-solving and time management skills
• Ability to remain calm, objective and self-controlled under pressure
• Provide professional and exceptional support to both internal and external customers
• Advise and educate customers on the company procedures for the different product models
• Handling monthly account queries via telephone, WhatsApp chatbot and company ticketing system
• Create, assign, escalate, follow up and resolve tickets
• Build positive relationships with customers and collaborate with team members to ensure top-tier service
• Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
• Sending bulk emails and SMS’s to customers

Salary

R16,000 - R18,000 per month

Benefits

• Death & Disability Cover

How to Apply

How to Apply via our website: