Customer Service Host

DigiOutsource; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic customer service company in Cape Town is seeking a Customer Service Host to provide outstanding service through live chats, calls, and emails. You'll be responsible for resolving customer queries, building relationships, and problem-solving in a fast-paced environment. Ideal candidates should have strong communication skills and adaptability. Join us for a supportive work environment with opportunities for growth and various employee benefits including competitive remuneration and on-site facilities.

Benefits

Comprehensive learning and development programmes

Free Daily Meal

Free On-Site Gym

Referral Bonus

Medical Aid Subsidy

Team socials

Qualifications

• Must be available to work 24/7 shifts.

Responsibilities

• Providing world-class customer service by responding to customer queries.
• Processing and resolving incoming and outgoing contacts.
• Customer relationship building and management.
• Problem-solving during shifts.

Skills

Clear and concise verbal and written communication skills

Ability to handle complex interactions clearly and effectively

Experience working collaboratively in cross-functional teams

Exceptional attention to detail

Ability to adapt quickly to changing environments

Reliable transport availability

Education

Matric with 2+ years of customer service experience

Completed Degree/Diploma with no experience required

Job description

Job title : Customer Service Host

Job Location : Western Cape, Cape Town

Deadline : January 10, 2026

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Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

• As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. This will help us excel at providing world class service to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing world‑class customer service by responding to customer queries by telephone, email, and online chats
• Processing and resolving incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Clear and concise verbal and written communication skills
• The ability to handle complex interactions clearly and effectively
• Experience working collaboratively in cross‑functional teams, with a focus on achieving shared goals
• Exceptional attention to detail, ensuring high standards of quality in all interactions
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
• Must be available to work 24/7 shifts
• Must have reliable transport

Desirable skills you’ve got up your sleeve

It would great if you also have some of the following skills:

• In‑depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Expertise in managing multiple customer contacts simultaneously.

Our values are non‑negotiables

• Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Competitive Remuneration
• Free Daily Meal
• Free Massages On‑site
• Free On‑Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On‑site Barista
• Retirement Annuity Subsidy
• Team socials

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