Customer Service - Hospitality

Ntice Search Solutions; South Africa; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A Southern African retail solutions company is seeking customer service professionals to join their Roastery Coffee team. This role involves engaging customers, selling coffee products, and learning coffee-making skills. The ideal candidate is energetic, sales-driven, and possesses excellent English communication skills. Enjoy a dynamic work environment with opportunities for career growth while earning R29.50 per hour.

Benefits

Opportunity for career growth

Supportive work environment

Fun, high-energy atmosphere

Qualifications

• Confident, proactive salesperson who engages with customers.
• Well-groomed, professional appearance.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Promote and sell coffee and products actively.
• Prepare and serve high-quality coffee and beverages.
• Maintain cleanliness in line with food safety standards.

Skills

Sales personality

Excellent English communication skills

Energetic and positive

Education

Matric qualification

Job description

A Southern African retail solutions companyislooking for customer service professionals who are interested in being trained as baristas, based in Gauteng and Cape Town.

About the Role

We are looking for vibey, energetic, and sales-driven individuals to join our Roastery Coffee team.

Are you an energetic salesperson who will actively engage with customers, rather than wait for customers to come to them?

If you are passionate, resilient, a great communicator in English, and excited to learn coffee-making skills, we want you!

Duties and Responsibilities:

• Actively engage and approach customers to promote and sell our coffee and products
• Prepare and serve high-quality coffee and beverages (training provided)
• Upsell and promote our products to drive sales and grow store performance
• Handle food items safely and hygienically (including light food preparation)
• Maintain cleanliness and hygiene in line with food safety standards
• Operate and maintain coffee machines, grinders, blenders, and POS systems
• Monitor stock levels, restock as needed, and report shortages
• Follow opening, closing, and cash-up procedures accurately
• Take initiative in creating a welcoming and high-energy environment

Requirements:

• Sales personality – confident, proactive, and not afraid to approach customers
• Energetic, positive, and resilient with the ability to handle rejection
• Excellent English communication skills
• Well-groomed, professional appearance
• Previous retail or food service experience is advantageous but not essential
• Able to work shifts, weekends, and public holidays as required
• Matric qualification is essential

Why Join Us?

• Be part of a dynamic and growing coffee brand
• Work in a fun, supportive, and high-energy environment
• Learn coffee-making skills while growing your sales ability
• Opportunity for career growth within an expanding business

R29.50 / hour

1.5 on Sundays

X2 on public holidays

Will progress if they prove themselves