Customer Service Associate: Policy & Order Support

FIREFLY; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service provider in Durban seeks a customer service representative to implement policies and ensure efficient handling of inquiries and complaints. The ideal candidate will possess strong communication and problem-solving skills, with proficiency in SAP. This role requires detail-oriented individuals capable of maintaining accurate records and fostering positive customer relationships. Successful candidates will contribute to creating a supportive environment for clients and managing customer interactions effectively.

Qualifications

• Strong customer service skills required to ensure satisfaction and resolve issues.
• Experience managing customer inquiries and complaints effectively.
• Detail-oriented to maintain accurate records and ensure prompt follow-ups.

Responsibilities

• Implement customer service policies and standards effectively.
• Handle customer inquiries via various channels promptly.
• Keep detailed records of customer interactions and maintain statistics.
• Liaise with relevant departments for order processing and customer updates.

Skills

Customer service management

Communication skills

Problem solving

Detail-oriented

SAP software proficiency

Tools

SAP

Job description

A leading service provider in Durban seeks a customer service representative to implement policies and ensure efficient handling of inquiries and complaints. The ideal candidate will possess strong communication and problem-solving skills, with proficiency in SAP. This role requires detail-oriented individuals capable of maintaining accurate records and fostering positive customer relationships. Successful candidates will contribute to creating a supportive environment for clients and managing customer interactions effectively.