Customer Service Associate

CallForce; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading customer service provider seeks associates to join their award-winning team. As a customer service associate, your role involves answering inquiries and resolving customer issues effectively. This opportunity promises a supportive environment with career growth and training to excel in service delivery.

Benefits

Career-growth opportunities

Supportive leadership

Learning opportunities

Qualifications

• 2-3 years or more of customer service experience in a Contact Centre.
• Experience in automotive complaints department is advantageous.

Responsibilities

• Answer incoming communications from customers via email or social media.
• Conduct research to resolve customer issues.

Skills

Customer service

Problem-solving

Communication

Education

Matric

Fluent English (Higher Grade English pass in Matric)

Job description

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What You’ll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.

During a Typical Day, You’ll

• Answer incoming communications from customers over email or social media platforms
• Phoning customers back with relevant feedback
• Conduct research to provide answers for customers to resolve their issues

Requirements

• Matric
• Fluent English (Higher Grade English pass in Matric)
• 2-3 years or more of customer service experience in a Contact Centre
• Automotive experience of having worked in a complaints department, will be an advantage

Working Hours

• 09h00 – 23h00 Monday to Sunday on rotational shifts

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

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