Customer Service Agent (mfd)

Bizerba; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading technology solutions provider in Johannesburg is seeking a Customer Service Agent. This role involves managing all customer inquiries related to service and spare parts, ensuring efficient processing from order to dispatch. Candidates should have experience in customer service, excellent communication skills, and familiarity with SAP Business One. This is a full-time position that requires self-motivation and the ability to work in a fast-paced environment.

Qualifications

• Experience in a customer service environment is essential.
• Proven ability to manage multiple projects effectively.
• Technical awareness for resource allocation to technical issues.

Responsibilities

• Act as main contact for customer service inquiries.
• Manage spare parts orders from inquiry to invoicing.
• Schedule internal and field resources for service requests.

Skills

Customer service experience

Excellent written & verbal communication

Self-motivated and organized

Tools

SAP Business One

MS Office suite

Job description

Although Bizerba has not invented the weight we have definitely paved the way for modern weighing technology.
Since 1866 our name - like no other - has stood for efficient weighing slicing and labeling solutions.
Today we operate in 120 countries with approximately 4.500 employees.

Get started now with Bizerba!

For our location in Johannesburg (Lanseria) we are looking for a

Customer Service Agent (m/f/d)

Reference code: 20439

The Customer Service Agent forms an integral part of our Customers service experience often being the first and last point of contact with our customers. The CSAs role key function is to ensure that all technical after-sales interaction with the customer is consistently handled in a professional accurate and timeous manner with high quality interaction that exceed the customers expectations. Ultimately assisting our business to reach our bold targets and maintaining strong client relationship for future value creation.

Your tasks

• Act as the main point of contact to the customer processing all types of service & spare parts enquiries
• Manage spare parts order process from enquiry to invoicing including quotations
• Processing of service requests including scheduling of internal and field resources on the SAP B1 dispatch portal
• Monitor service and support resource schedules to ensure prompt execution on service/repair requests and monitor efficiencies of these resources
• Report on the utilization and schedule of service and support resources to the Service Manager daily
• Capturing of support resource time sheets quotes orders etc. and filing
• Monitoring spare parts inventories & ordering as required

Your qualifications

• Experience in a customer service environment
• Excellent written & verbal communication skills as required by a professional business environment
• Confidence in interacting with customers and caring aptitude to take ownership of customer enquiries and efficient handling thereof
• Self-motivated with the ability to work in a fast-paced environment
• A proven track record of working organized structured and diligently in a team and individually and manage multiple projects to completion
• Technical awareness: ability to match or allocate resources to technical issues appropriately
• SAP Business One experience will be an advantage
• Intermediate working knowledge of the MS Office suite

Your application

We are looking forward to receiving your application.

Contact person

Recruiting Center

Required Experience:

Unclear Seniority

Key Skills Corporate, Lighting, Marketing & Advertising, Back Office

Employment Type: Full Time

Experience: years

Vacancy: 1