CUSTOMER SERVICE AGENT : ARABIC SPEAKING

WNS; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global business process management company in Cape Town is looking for a Customer Service Representative to provide reliable service and resolve customer inquiries effectively. The ideal candidate must have a Grade 12 qualification and at least 6-12 months of experience in customer service and call center environments. Proficiency in Arabic and English, alongside strong computer literacy and a results-driven mindset, is essential for success in this team-oriented position.

Qualifications

• Minimum 6-12 months customer service experience.
• Minimum 6-12 months call centre experience.

Responsibilities

• Provide reliable and trustworthy customer service.
• Identify and understand customer needs to deliver high quality service.
• Follow instructions to investigate and resolve customer enquiries.
• Escalate queries or complaints appropriately.
• Provide accurate information on products and services.
• Promote and cross-sell products to enhance customer experience.
• Maintain and secure customer-related information systems.
• Achieve personal targets to contribute to the team's success.
• Adhere to company standards and procedures.

Skills

Computer literacy

Proficient in MS Word

Good typing speed

Excellent verbal and written Arabic

Excellent verbal and written English

Education

Grade 12

Job description

Company Description

WNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams.

Job Description

• Provide a reliable and trustworthy customer service
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Qualifications

• Minimum requirement Grade 12
• Minimum of 6-12 months customer service experience
• Minimum of 6 – 12 months call centre experience

Additional Information

Required Skills

• Computer literacy
• Proficient in MS Word, Email and good typing speed
• Neutral accent with excellent verbal and written Arabic and English

Competencies

• Customer orientation
• Results Driven
• Quality focus
• Planning, organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic