Customer Service Agent

Scateck Recruitment; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment firm in South Africa is seeking a Customer Service Representative to manage customer transactions and feedback. Key responsibilities include developing positive customer relationships and providing professional support. The ideal candidate will have a Grade 12 qualification, excellent communication skills, and a customer-focused approach. Experience in a customer service environment is an advantage. This role emphasizes accuracy, attention to detail, and teamwork.

Qualifications

• Experience in a customer service department or call center is an advantage.
• Excellent command of the English language required.
• Product application knowledge of catering equipment is an advantage.

Responsibilities

• Process all customer transactions accurately and promptly.
• Manage customer feedback regarding order status and inquiries.
• Develop relationships with customers and provide support.

Skills

Customer focused

Excellent communication skills

Problem solving ability

Team player

Time management skills

Education

Grade 12/Matric equivalent

Qualification in Sales

Tools

SAP

Microsoft Office

Job description

Key Duties And Responsibilities (including But Not Limited To)

• Process all customer transactions accurately and timeously. Manage orders from entry to finalization.
• Manage all customer feedback requirements regarding Order Status, Back-order Reporting, and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, Skills And Attributes

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer’s expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player