Customer Service Agent

FlySafair; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airline seeks applicants for a customer service role in Randburg. Responsibilities include assisting passengers with ticket sales, addressing flight disruptions, and providing excellent customer service. Candidates must have at least a Grade 12 education and experience in airport ticket sales. Proficiency in Microsoft Office and strong communication skills are essential. The role may require weekend and holiday work. This job offers a unique opportunity to excel in a dynamic environment.

Qualifications

• Grade 12 or equivalent is essential.
• Must have airport and ticket sales experience.
• Open to work weekends, public holidays, and shifts.

Responsibilities

• Assist passengers with ticket sales and bookings.
• Handle customer complaints professionally.
• Provide professional customer service at all times.

Skills

Customer service

Conflict resolution

Computer proficiency

Communication skills

Education

Grade 12 or equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information; address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional customer service at all times.

Qualifications

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes

• Excellent written and verbal command of the English language including proper phone etiquette;
• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated;
• Conflict resolution skills.

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 5 February 2026

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