Customer Service Agent

FlySafair; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airline company in Randburg seeks a customer service representative to assist passengers with ticket sales, bookings, and disruptions. The ideal candidate will possess strong communication skills, a Grade 12 qualification, and the ability to handle confidential information. This role requires a commitment to excellent customer support in a high-pressure environment, with flexible working hours including weekends and holidays.

Responsibilities

• Assist passengers with ticket sales, bookings and flight changes.
• Help customers with flight disruptions and cancellations.
• Handle and safeguard confidential information.
• Address complaints professionally and timely.
• Escalate issues to the Supervisor.

Skills

Excellent customer service skills

Computer literacy (Microsoft Office)

Conflict resolution skills

Excellent written and verbal English

Ability to work under pressure

Education

Grade 12 or equivalent

Job description

Responsibilities and Qualifications

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard confidential information;
• Address any complaints in a professional and timely manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional customer service at all times;
• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.

Application Guidelines

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 05 December 2025