Customer Service Advisor - Webchat & Voice

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global customer service company is looking for Customer Service Advisers in Durban. The ideal candidates will have webchat and voice experience, excellent communication skills, and the ability to resolve customers' issues efficiently. Responsibilities include responding to high volumes of calls and chats, proactively identifying problems, and building rapport with customers. This role requires a Matric or NQF Level 4 equivalent and a clear credit and criminal record. Join a dynamic team focused on delivering exceptional service.

Qualifications

• Minimum of 1 year experience in the customer service webchat.
• Clear Credit and Criminal record.
• Computer literate.
• Basic understanding of the UK market is beneficial.

Responsibilities

• Provide responses to all customer inquiries, maintaining high quality of service.
• Proactively identify and resolve customer issues.
• Handle escalated calls and complaints as needed.
• Work with various business areas to resolve issues.
• Build rapport with customers.

Skills

Customer Service webchat experience

Excellent communication (Written and Verbal)

Ability to deal/ interact with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

A global customer service company is looking for Customer Service Advisers in Durban. The ideal candidates will have webchat and voice experience, excellent communication skills, and the ability to resolve customers' issues efficiently. Responsibilities include responding to high volumes of calls and chats, proactively identifying problems, and building rapport with customers. This role requires a Matric or NQF Level 4 equivalent and a clear credit and criminal record. Join a dynamic team focused on delivering exceptional service.