Customer Service Advisor - Nutun

Trending Talent Solutions; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading outsourced contact centre provider is seeking customer service representatives in Durban. The role involves achieving first call resolutions, utilizing excellent listening skills, and providing effective solutions to customer issues. Candidates must have a Matric qualification and at least 1 year of international call centre experience. Strong time management and conflict resolution skills are essential. This position promises a dynamic, teamwork-driven environment focused on employee growth and development.

Qualifications

• Matric is essential.
• Clear Crime/Credit record required.
• Minimum 1-year international call centre customer service experience
• Able to work day shift in Umhlanga.

Responsibilities

• Striving to achieve first call resolution and maintain service quality.
• Using listening skills to understand customer needs and complaints.
• Adhering to all company policies and procedures.
• Achieving set KPI’s for customer service on every call.

Skills

Exceptional telephone manner

Customer service skills

Active listening skills

Verbal communication skills

Written communication skills

Proficiency with computers

Ability to resolve conflict

Strong time management skills

Problem-solving

Creative thinking

Education

Matric

Job description

We are a people-oriented business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work, and it is teamwork that drives our success.

Job Objectives:

• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensuring a high level of customer service is provided on every call.
• Responding efficiently to customers and creating a positive experience.
• Transferring and escalating the calls to the appropriate department if needed.
• Understanding and using the required software, reports, tools, and metrics.
• Participating in training and striving to increase and improve existing skills.

Role Qualifications and Experience:

• Matric is essential
• Clear Crime/Credit
• Able to work day shift in Umhlanga
• Minimum 1-year international call centre customer service experience

Required Skills:

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Problem-solving and creative thinking

Role Competencies:

• Excellent command of the English language.
• Strong reading comprehension of English.
• Sufficient educational background and screening.
• Meet English assessment tests upon screening.
• Basic computer skills.
• Attention to detail.
• Willingness to learn.
• Strong written communication skills.
• Strong organizational and time-management skills
• Consistency in execution

Important Notice:

Applicants must reside in DURBAN

Applicants must have uploaded their updated CV

Durban

Published Date: 15 December 2025

Closing Date: 28 February 2026