Customer Service Advisor

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service company is seeking a Customer Service Advisor in Durban, South Africa. The role involves providing outstanding service to customers through various channels such as phone, live chat, and social media. Candidates should have at least 6 months of experience in a travel sales role and strong IT skills. The position emphasizes multi-tasking and building customer relationships to ensure satisfaction and drive sales. A range of benefits including medical insurance and attendance bonuses are offered.

Benefits

Medical insurance

Group life cover

Attendance bonus – up to R1,750

KPI bonus

Free breakfast on Mondays

Qualifications

• At least 6 months of experience in a travel sales role.
• Strong IT skills and the ability to use multiple systems at one time.
• Ability to multi-task and thrive in a fast-paced environment.

Responsibilities

• Deliver world-class service to customers and ensure first-time resolution.
• Handle customer interactions throughout their journey from searching to follow-up.
• Build long-lasting relationships to drive satisfaction and sales results.

Skills

Experience in a travel sales role

Positive can-do attitude

Experience in a service environment

Strong passion for continued learning

Drive for achieving results

Strong IT skills

Ability to multi-task and prioritise

Job description

Job Description

Do you have a passion for travel and a talent for delivering a consistent celebrity service? If so, we would love to have you on our team as a Customer Service Advisor. As a Customer Operations Advisor, you will be handling inquiries via phone, live chat, social media, and email. You will work in a fast‑paced contact centre environment, where we want you to be truly passionate about travel and have an unrivalled desire to become the expert in your field. You will use this knowledge and expertise to build positive relationships with our customers.

Key Accountabilities

• Deliver world‑class service to our customers, ensuring first‑time resolution regardless of the contact method.
• Handle customer interactions throughout their entire journey—from searching for holidays to post‑travel follow‑up.
• Build long‑lasting relationships with customers to drive satisfaction and sales results.
• Support Customer Service Agents with package sale conversions and step in when needed for customer service issues.

Problem Solving and Expertise

• Fully understand our ways of working to confidently problem‑solve on the spot and provide expert advice to customers.
• Continuously learn and share expertise with customers and colleagues to design exceptional holiday experiences.
• Proactively provide feedback and make recommendations to improve processes and customer experiences.

Adaptability and Multi‑tasking

• Ability to multi‑task and thrive in a fast‑paced, ever‑changing environment.

Skills, Know‑how and Experience

• At least 6 months of experience in a travel sales role.
• Positive can‑do attitude.
• Experience of working in a service environment.
• Strong passion for continued learning.
• Drive for achieving results.
• Strong IT skills, and the ability to use multiple systems at one time.
• Enthusiastic self‑starter.
• Ability to multi‑task and prioritise.

Company Benefits

• Medical insurance.
• Group life cover.
• Attendance bonus – up to R1,750.
• KPI bonus.
• Free breakfast on Mondays.

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine.
• Dynamic, passionate and determined.
• Friendly, compassionate and cooperative.