Customer Service Advisor

Pepkor Lifestyle; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company is seeking dedicated Customer Service Advisors in Cape Town. Candidates should excel in customer service, possess strong numeracy and interpersonal skills, and be target-driven. Responsibilities include managing customer interactions, processing transactions, and ensuring administrative accuracy. Applicants should have Matric and relevant experience in finance and administration. This role offers the opportunity to thrive in a dynamic retail environment and make a positive impact on customer relations.

Qualifications

• Ability to work with money.
• Computer literacy is essential.
• Practical experience in a financial and administration role is required.

Responsibilities

• Deal with customers in a customer centric manner.
• Ensure accurate processing of transactions.
• Manage administration tasks effectively.

Skills

Customer service

Attention to detail

Interpersonal skills

Numeracy skills

Target driven

Education

Matric

Tools

SAP

MS Office (Word, Excel)

Job description

Introduction

We are looking for a hard‑working and energetic Customer Service Advisors to join our fast‑paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description

The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self‑management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum Requirements

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!