Customer Service Administrator

IQVIA; Centurion; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading global healthcare firm is seeking a Customer Service Administrator based in Centurion to deliver exceptional customer service in the pharmaceutical and diagnostics sector. The ideal candidate will have a Bachelor’s degree and at least 2 years of experience in customer service, with proficiency in SAP required. Join a collaborative and growth-oriented environment offering competitive compensation and benefits. Skills in communication and problem-solving are essential.

Benefits

Competitive compensation

Collaborative working environment

Benefits package

Qualifications

• Minimum 2 years in customer service or account management.
• Strong background in SAP for order processing and reporting.
• Pharmaceutical industry experience is preferred.

Responsibilities

• Manage and update customer accounts accurately.
• Use SAP for processing orders and managing inventory.
• Respond to customer inquiries and resolve issues promptly.
• Ensure timely order fulfillment through SAP.
• Monitor client activity and sales performance.
• Collaborate with sales, logistics, and finance teams.
• Adhere to compliance regulations and policies.
• Identify process improvement opportunities.

Skills

SAP proficiency

Excellent communication

Problem-solving skills

Attention to detail

Team collaboration

Education

Bachelor’s degree in business administration or IT

Tools

SAP

Job description

Customer Service Administrator

Location: Midrand
Department: Customer Services

Are you passionate about delivering exceptional customer service and skilled in SAP systems? Join our team in the pharmaceutical and medical diagnostics industry as a Customer Service Administrator. This role is perfect for someone who thrives in a fast‑paced environment and values accuracy, efficiency, and collaboration.

What You’ll Do:

• Manage Customer Accounts: Keep customer information accurate and up to date.
• SAP Expertise: Use SAP to process orders, manage inventory, and generate reports.
• Customer Support: Respond promptly to inquiries and resolve product or service issues.
• Order Processing: Ensure timely and accurate order fulfilment through SAP.
• Reporting & Analysis: Monitor client activity, sales performance, and inventory levels.
• Cross‑Functional Collaboration: Work closely with sales, logistics, and finance teams.
• Compliance: Adhere to industry regulations and company policies.
• Continuous Improvement: Identify opportunities to enhance processes and system efficiency.

What We’re Looking For:

• Education: Bachelor’s degree in business administration, IT, or related field.
• Experience: Minimum 2 years in customer service or account management, with strong SAP background.
• Industry Knowledge: Pharmaceutical experience is highly preferred.
• Skills:
  • Proficiency in SAP (order processing, inventory, reporting).
  • Excellent communication and problem‑solving skills.
  • Strong attention to detail and accuracy.
  • Ability to work collaboratively in a team environment.

Why Join Us?

• Be part of a leading company in the pharmaceutical and diagnostics sector.
• Work in a collaborative, growth‑oriented environment.
• Competitive compensation and benefits.

Apply Now:

If you have the skills and experience to excel in this role, we’d love to hear from you! Submit your CV.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com