Customer Recovery & Retention Specialist

Herotel Telecoms (Pty) Ltd; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A telecommunications company in Gauteng is seeking a Customer Recovery Agent to facilitate customer relationships and enhance satisfaction. The role involves analyzing customer needs, handling cancellations, and providing support in both English and Afrikaans. Applicants should have at least 6 months of customer service experience and strong communication skills. This is a great opportunity to be part of a dynamic team dedicated to customer-centric solutions.

Qualifications

• At least a minimum of 6-months Customer Service experience.
• Ability to work in a team.
• Proficient in both English and Afrikaans.
• Strong communications skills, ability to communicate clearly, both written and verbal.
• The ideal candidate will need to be adaptable and resilient.

Responsibilities

• Analyzing and reporting on monthly NPS.
• Handling all cancellations and ensuring proper process is followed.
• Up-selling existing customers to new packages.
• Handling all customer queries directed at customer care.
• Proactive retention on detracting customers.

Skills

Customer Service experience

Teamwork

Bilingual (English and Afrikaans)

Strong communication skills

Adaptability

Education

Grade 12

Job description

A telecommunications company in Gauteng is seeking a Customer Recovery Agent to facilitate customer relationships and enhance satisfaction. The role involves analyzing customer needs, handling cancellations, and providing support in both English and Afrikaans. Applicants should have at least 6 months of customer service experience and strong communication skills. This is a great opportunity to be part of a dynamic team dedicated to customer-centric solutions.