Customer Insights & Reporting Team Leader (JHB North)

Smollan; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading market insights and analytics firm in Johannesburg is seeking a Customer Insights & Reporting Team Leader. The role involves leading insights development, integrating data for actionable strategies, and ensuring data governance. Candidates should have 6-8 years of experience in data analytics or market research within a fast-paced environment and hold relevant degrees. This position offers an opportunity to have a significant impact on business decisions.

Qualifications

• 6-8 years’ experience in data analytics, market research, or business intelligence in FMCG.
• Proven experience in developing insights from complex datasets.
• Ability to transform analytical findings into compelling data narratives.

Responsibilities

• Lead the development and execution of an insights agenda.
• Integrate data from multiple sources to generate actionable insights.
• Take accountability for the accuracy of data used in reporting.
• Deliver insights directly to clients and guide decision-making.

Skills

Data analytics

Market research

Business intelligence

Attention to detail

Communication Skills

Analytical thinking

Education

Degree in Data Science or Computer Science

Diploma or Degree / NQF level 7 in Information systems or Business Intelligence

Degree in any relevant field

Tools

Pyramid

Job description

Job title : Customer Insights & Reporting Team Leader (JHB North)

Job Location : Gauteng, Johannesburg

Deadline : October 03, 2025

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Description

Insights Execution and Management

• Lead the development and execution of an insights agenda, leveraging optimised reports
• Define priorities for insight generation, aligning output with business and client needs across categories, channels, and markets
• Distil complex data environments into compelling stories that influence strategic planning and commercial initiatives
• Ensure insights are not only informative but also decision-ready and aligned with business goals.
• Maintain standardised processes, templates, and methodologies to ensure consistency, quality, and scalability of insights delivery
• Define and track KPIs to measure the adoption and business impact of insights.

Data Integration & Synthesis

• Integrate data from multiple internal and external sources to generate unified, actionable insights (e.g., linking Perfect Outlet execution to SMA performance or correlating outlet performance with retailer strategies)
• Apply advanced analytical techniques and data visualisation best practices to translate findings into decision-ready outputs
• Ensure integrated insights are delivered in formats that are accessible, relevant, and tailored to diverse stakeholder needs.

Reporting Accuracy & Governance

• Take full accountability for the accuracy, completeness, and integrity of data used in all Pyramid models and associated reporting tools
• Implement and maintain data validation processes to ensure that insights are built on robust, verified datasets
• Monitor and continuously improve reporting structures to reflect evolving business needs and priorities.

Stakeholder Engagement

• Deliver insight directly to clients, guiding decisions in areas such as product ranging, pricing strategies, and market prioritisation
• Act as a thought partner to client stakeholders, helping them connect data to actionable growth levers.

Requirements

• 6-8 years’ experience in data analytics, market research, or business intelligence, preferably within FMCG or a similar fast-paced commercial environment.
• Proven experience in developing insights from complex datasets and translating them into actionable business recommendations
• Degree in Data Science or Computer Science
• Diploma or Degree / NQF level 7 in Information systems or Business Intelligence
• Degree in any relevant field
• Attention to detail
• Communication Skills (verbal & written)
• Reporting skills
• Analytical with problem solving skills
• Ability to transform analytical findings into compelling data narratives
• In-depth knowledge of data platforms and analytics methodologies, with specific expertise in Pyramid and data quality assurance
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