Customer-Focused Vehicle Service Advisor

Jobs2day SA; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic vehicle dealership is seeking a customer-focused Service Advisor to act as the primary liaison between customers and the workshop. The ideal candidate should have a Matric qualification and 2–3 years of relevant experience in a dealership. Responsibilities include managing job cards, communicating service updates, and ensuring quality standards are met. The role offers an opportunity to work in a fast-paced environment with a focus on exceptional customer service.

Qualifications

• Minimum 2–3 years’ experience as a Service Advisor in a vehicle dealership.
• Technical knowledge of vehicles is advantageous.
• Valid driver’s licence is required.

Responsibilities

• Greet customers and assess their vehicle service and repair needs.
• Open and manage job cards in line with dealership procedures.
• Liaise with workshop technicians to ensure accurate diagnostics.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Education

Matric / Grade 12

Tools

Dealership management systems (e.g., Kerridge, Automate, Evolve)

Job description

A dynamic vehicle dealership is seeking a customer-focused Service Advisor to act as the primary liaison between customers and the workshop. The ideal candidate should have a Matric qualification and 2–3 years of relevant experience in a dealership. Responsibilities include managing job cards, communicating service updates, and ensuring quality standards are met. The role offers an opportunity to work in a fast-paced environment with a focus on exceptional customer service.