Customer Experience Specialist (Spanish Speaker)

DigiCert; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global security authority in Cape Town is seeking a Customer Experience Specialist fluent in Spanish. You will engage with customers, validate application forms, and analyze test data to ensure compliance with validation processes. The ideal candidate has 1+ years in customer service, excellent communication skills, and proficiency in Microsoft Office. The role offers a comprehensive benefits package including medical aid, provident fund, and gym reimbursement.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Qualifications

• 1+ years’ experience in a customer service or similar role.
• Proven track record in evaluating and mitigating risk.
• Detail orientation, aptitude to learn, and high level of self-motivation.

Responsibilities

• Review application forms and submit to technical department.
• Engage with customers and stakeholders via various channels.
• Analyze validation test-data and determine validation criteria.

Skills

Fluent in Spanish (written and verbal)

Professional working proficiency in English

Excellent written and verbal communication skills

Detail-oriented

Ability to work independently

Education

Tertiary qualification

Tools

Microsoft Office

Job description

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust – an abstract idea – to work. That's digital trust for the real world.

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Spanish to join our team in Cape Town.

As a Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert’s validation process according to internal documentation, and analyze validation test‑data to determine whether systems or processes have met validation criteria.

What you will do

• Review incoming application forms, validate and submit to DigiCert’s technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organisations and verify contact details online
• Identify, document and alert managers of customer‑call trends
• Execute DigiCert’s validation process according to our internal documentation
• Analyze validation test‑data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• Fluent in Spanish (written and verbal) and professional working proficiency in English (essential)
• 1+ years’ experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track‑record in evaluating and mitigating risk
• Detail‑orientation, aptitude to learn, high level of self‑motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance