Customer Experience Specialist — Fast, Helpful Support

Boardroom Appointments; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service company in Cape Town is seeking a Customer Service Agent to ensure exceptional service delivery. The role involves managing customer inquiries, resolving issues, and providing accurate product information. Candidates should possess a Grade 12 qualification and at least one year of experience in a similar environment. Proficiency in Microsoft Office 365 is essential. This position offers a 40-hour work week including shift work and public holidays.

Qualifications

• Essential Grade 12 / Matric qualification.
• Degree or Diploma in Communications is beneficial.
• Minimum 1 year experience in a customer service environment.

Responsibilities

• Deliver high-quality customer service and support.
• Manage incoming calls and provide accurate information.
• Proactively handle urgent situations according to guidelines.
• Escalate requests and update customers on progress.
• Support initiating improvements to enhance customer experience.

Skills

Customer service excellence

Clear communication

Proactive problem-solving

Team collaboration

Knowledge of products/services

Education

Grade 12 / Matric

Degree/Diploma in Communications

Tools

Microsoft Office 365

SharePoint Online

Job description

A customer service company in Cape Town is seeking a Customer Service Agent to ensure exceptional service delivery. The role involves managing customer inquiries, resolving issues, and providing accurate product information. Candidates should possess a Grade 12 qualification and at least one year of experience in a similar environment. Proficiency in Microsoft Office 365 is essential. This position offers a 40-hour work week including shift work and public holidays.