Customer Experience Sales Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic e-commerce solutions firm is seeking a Customer Experience Sales Specialist to enhance customer interactions and drive sales. In this remote position, you will resolve inquiries and execute upselling strategies, ensuring a high-value customer experience. Ideal candidates have at least a year of online sales experience, exceptional communication skills, and a knack for converting leads into sales opportunities. Join us for comprehensive health benefits, sales incentives, and a flexible work environment.

Benefits

Commissions alongside base salary

Comprehensive health coverage

Paid time off

100% permanent work-from-home setup

Qualifications

• 1+ year of proven remote/online sales and customer support experience.
• Prior experience in e-commerce support, especially with sales-focused elements.
• Exceptional communication and ability to convert conversations into sales.

Responsibilities

• Serve as the brand's voice, communicating via various channels.
• Identify and execute sales actions to maximize average order value.
• Manage order-related concerns, ensuring a seamless post-purchase experience.

Skills

Remote Sales Experience

Communication Skills

E-commerce Knowledge

Customer Support Experience

Persuasion Skills

Tools

Shopify

CRM Tools

Job description

Customer Experience Sales Specialist at TalentPop App: Elevating Service to Sales

At TalentPop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a Customer Experience Sales Specialist, you are the vital link, ensuring every interaction—from initial inquiry to post-purchase support—is an opportunity to build loyalty and drive revenue.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed directly by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter CESS in that field.

Your Dual Role: Driving CX and Sales Success

• Premium Customer Engagement: Serve as the brand's voice, communicating via phone, email, live chat, and SMS to expertly resolve inquiries and provide personalized product guidance.
• Direct Revenue Generation: Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the average order value (AOV).
• Sales Recovery & Retention: Implement targeted efforts for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost customer lifetime value (LTV).
• Brand Concierge Service: Deliver a consistently high-end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey.
• Post-Purchase Excellence: Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.
• Data & Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in the customer experience and sales workflow.

What We Look For In a Specialist

• 1+ year of proven remote/online sales and customer support experience is mandatory.
• Prior E-commerce Experience is Essential: Comfortable with sales-focused elements of e-commerce support (e.g., upselling, subscription recovery, post-purchase sales).
• Exceptional Communication & Persuasion: Ability to build rapport quickly and skillfully convert conversations into closed sales opportunities.
• Required experience in customer service across phone, email, or chat; direct e-commerce sales conversion experience highly preferred.
• Working knowledge of e-commerce platforms like Shopify, CRM tools, or other customer engagement technology is a definite asset.
• Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.

Technical Requirements For a Seamless Remote Setup

• A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.
• A stable, high-speed internet connection providing a minimum of 15 Mbps for both upload and download speeds.
• A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Why Join TalentPop App?

• Sales Incentives: Opportunity to earn commissions alongside your base salary, plus reliable annual performance-based raises.
• Health & Well-being: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.
• Recognition: Generous performance and recognition bonuses for top contributors.
• Flexibility: 100% permanent work-from-home setup—no commute required.
• Growth Path: A supportive team culture with clear avenues for career advancement and skill development.

Ready to blend world-class customer experience with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App!