Customer Experience Product Manager - Sub-Saharan Africa

Amazon Jobs; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology company in Cape Town is seeking a Customer Experience Product Manager to drive product strategy and improvement. The successful candidate will have over 3 years of product management experience and will work closely with engineering and design teams to enhance customer-focused products. This role requires strong data analysis skills and the ability to communicate effectively across departments, making it a key position in a fast-paced environment. Join a diverse team committed to innovation and customer satisfaction.

Qualifications

• 3+ years of product management experience.
• Experience managing technical products or online services.
• Experience in project management with cross-functional teams.

Responsibilities

• Own the product roadmap for customer experience products/features.
• Identify customer pain points through data analysis.
• Define product requirements and success metrics.
• Collaborate with teams to build and launch features.
• Analyze product performance and iterate based on customer feedback.

Skills

Product management

Data analysis

Cross-functional team leadership

Communication

SQL

VBA

Job description

A leading technology company in Cape Town is seeking a Customer Experience Product Manager to drive product strategy and improvement. The successful candidate will have over 3 years of product management experience and will work closely with engineering and design teams to enhance customer-focused products. This role requires strong data analysis skills and the ability to communicate effectively across departments, making it a key position in a fast-paced environment. Join a diverse team committed to innovation and customer satisfaction.