Customer Compliance Agent

Hollywoodbets; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading gaming and entertainment company in Durban is seeking a professional with strong communication and compliance monitoring skills. The role requires managing client interactions, conducting due diligence checks, and preparing reports on suspicious activities. Ideal candidates will have 1-2 years of administration experience and be computer literate. The company promotes a professional environment and expects high standards of accountability and attention to detail. If you're ready to grow with the team, apply now.

Qualifications

• Experience in administration within a customer service environment is essential.
• Computer literate with a good understanding of software applications.

Responsibilities

• Manage client interactions professionally and maintain quality standards.
• Conduct thorough compliance checks and monitor transactions for AML.
• Prepare reports for suspicious activities and escalate as necessary.

Skills

Strong sense of accountability

Excellent communication skills

Attention to detail

Interpersonal skills

Business acumen

Coaching and training skills

Education

1-2 years of administration experience

Job description

What You’ll Bring to the Team:

• Demonstrate strong sense of accountability.
• Demonstrate the ability to formulate objectives, interpret organizational strategy and translate into action plans.
• Demonstrate high levels of attention to detail.
• Strong sense of business acumen.
• Have good interpersonal, communication and presentation skills.
• Ability to coach, train and develop soft skills.

Responsibilities

What You’ll do for the Brand:

Customer Service

• Excellent communication skills (verbal and written).
• Maintain professional interaction with clients.
• Maintain high quality standards when handling client interactions.

Compliance/ AML

• Review client KYC documents and complete due diligence checks.
• Monitor screening of Politically Exposed Persons and sanction monitoring and elevate possible matches promptly.
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering.
• Draft Suspicious Activity Reports for submission to the nominated officer.
• Sample-check marketing adverts and affiliate sites to ensure they meet the marketing standards and codes set out by the CAP and the ASA.
• Attend to deposit limit change requests.
• Review enhanced due diligence requests for SOW, etc.
• Conduct thorough Source of Wealth reviews.
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensure all suspicious transactions are escalated to senior staff and relevant reports are submitted.
• Prepare Data Protection requests promptly and accurately.
• Manage data erasure requests.
• Adhere to the policies and procedures for complaints and dispute handling.

Qualifications

You Bring:

• 1-2 years of administration experience.
• Computer literate.

A Bonus To Have

Completed or studying towards a qualification majoring in compliance, AML, auditing.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.