Customer Care Supervisor : Lead With Impact & Growth

Lumenii; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecommunications company in Johannesburg is seeking a Customer Care Supervisor to lead a dynamic team, overseeing service delivery and managing performance. The ideal candidate should have a degree, at least three years of experience in customer support, and strong Excel skills. The company offers a values-driven culture, growth opportunities, and various employee benefits including provident and funeral funds.

Benefits

Values-driven culture

Growth opportunities

Provident and funeral funds

Qualifications

• Minimum of three years of experience in customer support.
• Ability to manage team performance effectively.
• Strong focus on service delivery and customer satisfaction.

Responsibilities

• Oversee service delivery to ensure high-quality customer interactions.
• Lead a dynamic team and manage performance.
• Implement strategies for continuous improvement.

Skills

Strong Excel skills

Team management

Quality customer interactions

Education

Degree

Job description

A leading telecommunications company in Johannesburg is seeking a Customer Care Supervisor to lead a dynamic team.

This role involves overseeing service delivery, managing team performance, and ensuring high quality customer interactions.

The ideal candidate should have a degree, at least three years of experience in customer support, and strong Excel skills.

The company offers a values-driven culture, growth opportunities, and various employee benefits including provident and funeral funds.